Frequently Asked Questions
Everything you need to know about our sweet treats.
How are the cakes packaged for shipping?
All our cakes are flash-frozen and shipped in insulated thermal liners with dry ice to ensure they arrive fresh and perfectly intact at your doorstep.
Do you offer gluten-free or vegan options?
Yes! We have a dedicated 'Special Diets' collection featuring a variety of delicious gluten-free, dairy-free, and vegan cake flavors.
How long will my cake stay fresh after delivery?
Our cakes can be stored in the refrigerator for up to 5 days or in the freezer for up to 3 months. We recommend bringing them to room temperature before serving for the best texture.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Can I schedule a specific delivery date?
Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your treats arrive just in time for your special event.
Do you provide custom inscriptions or decorations?
While we don't offer full custom shaping, we do provide complimentary chocolate plaques with personalized messages that can be added to any whole cake order.