Returns & Exchanges

Due to the perishable nature of our artisanal treats, we cannot accept physical returns once a delivery has been completed. However, if your order arrives damaged or incorrect, we are committed to making it right through a full refund or a fresh replacement.

Return Process

• 1.
  Inspect Your Sweets

  Carefully check your cake or pastry boxes immediately upon delivery to ensure everything arrived in perfect, delicious condition.

• 2.
  Capture Quality Issues

  If you notice any damage or errors, please take clear photos of the product and the packaging within 24 hours of receipt.

• 3.
  Contact Our Bakery Team

  Email our support team at hello@cutecakes.co with your order number and the photos of your concerns to initiate a claim.

• 4.
  Resolution & Refund

  Our team will review your request within 48 hours and issue a store credit, a full refund, or schedule a priority redelivery of your treats.